Returns & Complaints

For returns, complaints, or damaged deliveries, please contact us by email. This way, we can properly review the case and associate it with your order.

Email: info@premiumlongboards.de
Subject: Return / Complaint Order [Order Number]

Would you like to return an item?

Before returning, please send us a short message with the following information:

Order number
Name
Item you wish to return
Reason for return (optional)
Photos, if the item is damaged

Return address

Premium Longboards
Wichertstraße 72 10439 Berlin

Complaint for damaged or incorrect items

If an item arrived damaged or you received the wrong item, please send us an email directly with:

Order number
Description of the problem
Photos of the item
Photos of the packaging

We will review the case as quickly as possible and get back to you with a solution.

Refund

Upon receipt and inspection of your return, we will refund the amount via the original payment method. Processing may take a few business days, depending on the payment provider.